Cancellation Policy: 

We do not have a contract that commits you to a minimum number of cleanings. You may cancel your scheduled service(s) by providing an advance notice of 7 days or more to A Comfortable Chaos.

This Service Agreement defines the responsibilities and liabilities of A Comfortable Chaos and our customers.

General Limits, Conditions, and Liability:

Insurance, General Liability, Property Damage, & Tax Reporting:

We carry a $1,000,000 liability insurance policy and a $2,000,000 property damage policy. In addition, we hereby attest to our customers that we collect and report all employer-required taxes for the cleaner’s services to local, state, and federal agencies, protecting you from IRS tax liability with respect to income the cleaners receive. All cleaners are covered by State worker’s compensation insurance for any injuries occurring inside or outside of your home.

Take precautions when you have any service workers in your home. It is your responsibility to keep jewelry, valuables, firearms, & loose money put away and secure. We hire honest people, conduct background checks on all employees, and train our team to work with care. However, the only way to guarantee these items are not lost, stolen, or damaged is to keep them put away and secured.

Security Alarms: 

A Comfortable Chaos is not responsible for any charges from a local police department that is called out due to an activated alarm that we are not able to turn off based on the instructions provided or omitted during your set up process.

Pets: 

Our cleaners are trained to close doors as soon as they enter and exit your home and to not leave doors open for long periods. Even though we are careful, we cannot be responsible for pets that “escape” when our cleaners are entering/exiting your home, though we’re sure our cleaners will do their best to call your pets back in. You will be notified as soon as an escapee is spotted if this does occur.

Pet Feces and Urine: 

Our cleaners are trained not to pick up pet feces, including emptying litter boxes. Urine stains on hardwood floors will be mopped by our cleaners, but please understand that if urine has soaked into the wood, the discoloration (stain) may not come out. A flooring specialist should be contacted.

Visitors and Contractors: 

If you will have guests, house/pet sitters, or contractors in your home while we are scheduled to clean, please communicate this with us prior to your appointment. For the safety of our cleaners, if a homeowner is not present and an unknown person is in the home on arrival, your cleaning may be rescheduled. If an unknown person arrives during your cleaning, our cleaners are trained to keep doors locked during cleaning and not answer the door unless they’ve been asked to do so.

At times, contractors have asked for a door to be left unlocked when we leave a cleaning. We will not do this without homeowner permission.

Cleaning-Day Home Preparation: 

We ask that you take a few minutes the night before your scheduled service to tidy your space and allow your cleaners access for thorough cleaning. This will include floors, countertops, sinks, table tops, nightstands, dressers, bookshelves, desks, and any other areas that may accumulate excessive items throughout the week. Please remove dirty dishes from the kitchen sink unless you have pre-arranged for dish care more than 48 hours in advance. Due to time constraints, overly cluttered surfaces or areas may or may not be cleaned.

If you would like tidying spaces included in your future cleanings, please contact our office at sales@acomfortablechaos.com so we can make this addition to your service.

Use of Homeowner’s Vacuum, Cleaning Equipment, Cleaning Supplies, Chemicals, or Solvents: 

If you require or request us to use your vacuum(s), cleaning equipment, supplies, chemicals, solvents, or any personally purchased products, then we are not liable for damage caused to your home or to the items you supply the cleaners. We are not liable for any damage caused by your vacuum. We gladly supply all equipment and supplies necessary to complete your cleanings to A Comfortable Chaos standards. The property owner understands and assumes all risk or problems including damage directly and indirectly caused by using anything including but not limited to equipment, cleaning supplies, vacuums, solvents, solutions, chemicals, or any other product provided by the customer.

Dusting: 

Our techniques capture and remove dust from surfaces. If your home has not been professionally dusted recently, has not had air ducts cleaned for a long period of time, or has undergone recent renovations, you may encounter dust settling back onto surfaces even within a few hours. This is more common in first-time cleanings, and it may take a few visits before settling dust becomes minimized.

• Dusting height limits: Due to safety considerations, we are not able to dust items on shelves or hung on a wall higher than a cleaner can reach standing on a 2-step stepladder. We do use extension poles to high dust rooms but we will not high dust items that may tip over or fall off the wall if we are not able to hold it with one hand to secure it while we dust.

Showers and Tubs: 

Showers and tubs can accumulate lime, calcium, and soap scum. Our cleaning solutions work very well on cutting through these deposits; however, sometimes it may take two or three visits before showers and tubs become free of these deposits. Mold and mildew are organic and will grow deep into and behind grout or caulk. Surface stains may be removed by our cleaning products, but eliminating them completely may require the homeowner to have their shower re-grouted or re-caulked.

Repairs and Replacement of Damaged Items: 

Accidents are rare but if they happen, we take care of the problem immediately. Our primary remedy for a damage claim is to repair it. All repairs are completed to industry standards. If items cannot be repaired, the office will coordinate replacing the item.

Damage or Breakage Disclaimer: 

Our cleaners exercise reasonable care when cleaning your home; however, we do carry insurance for damage or breakage caused by our cleaners’ negligence. We are not liable for damage that is caused by “normal wear and tear” or improper installation of an item. These items include but are not limited to the following examples:

• Carpet & Rug Snags: Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc., which are snagged by a vacuum’s roller brush.
• Broken Blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun, and strings/cords will weaken over time resulting in breaks. If this occurs, we will gladly help you purchase and install new blinds for an additional appointment fee.
• Improperly Hung Items: If items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
• Artwork, Collectibles, Family Heirlooms, and Valuables Over $500: During our new client set-up, we ask customers if there are any items in the home that we should not clean or touch. While we have insurance, irreplaceable items cannot be compensated for. It is the customer’s responsibility to inform us of any new items brought into the home, after our initial setup that falls into this category. This notification must be sent in writing and receive confirmation at sales@acomfortablechaos.com.
• Floors that are not sealed: Our standard floor care is safe and effective on all sealed floors including marble and hardwood floors. If floors are not fully sealed they are subject to water damage. According to the National Wood Flooring Association, hardwood floors need a maintenance coat every 3-5 years. We are not responsible for any hardwood floor damage on floors that have not had a maintenance coat outside of the recommended time frames.

Payment for Services: 

Payment is due prior to the delivery of services. Our recurring customers are scheduled for automatic payments processed on Monday the week of their appointment. You will receive an invoice prior to your first appointment to enter card information or you may contact our office to communicate your card details by phone.

If you have made arrangements with our office to pay manually, we require payment to be submitted 5 days prior to your appointment to guarantee your spot on our schedule. If payment is not received, services for that day will be canceled and your spot will be offered to customers on our waitlist.

• Credit Cards: We do not currently charge a fee for credit card processing as we request payment in this format.
• Refunds: Because cleaning is a very personalized and subjective service, we cannot offer refunds to customers. If you are not happy, we will come back and re-clean any areas free of charge according to our 100% Satisfaction Guarantee.
• Service Fee for Returned Checks: Checks returned for non-payment, (insufficient funds, closed account, etc.) will be charged a $50 returned check fee in addition to making good on the payment for services.

Pricing: 

We do not price jobs as hourly work. All jobs are priced according to the value of service delivered with a maximum amount of time spent in homes.

Advance Payment: 

Customers may choose to pay ahead for cleaning services for a period of 3 months or more. We now offer 3 month, 6 month, and 1 year one-time payment discounts as follows:

• When you pay for 3 months of visits in one payment, you will receive a 5% discount off the total amount paid. For 6 months, you will receive a 10% discount and for 1 year you will receive a 15% discount. This will serve as a binding agreement to use A Comfortable Chaos services for the agreed amount of time and to lock in